SMS & Texting Policy

Caring Angels Senior Services, Inc. ("Caring Angels," "we," "us," or "our") offers an SMS text messaging program to communicate with families and individuals who have opted in to receive messages. Our SMS program is designed to: • Respond to service inquiries submitted via our website forms • Send appointment reminders and consultation confirmations • Deliver care updates and wellness check notifications • Share educational content about senior care and family support resources • Provide follow-up communications related to your service inquiry Our SMS program is informational and transactional in nature. We do not send promotional offers, coupons, or discount codes via text message.

You opt in to receive SMS messages from Caring Angels Senior Services when you: • Submit a contact form, consultation request, or lead form on our website (caringangelsseniorservices.com) and check the SMS consent checkbox • Provide your phone number and verbal consent during a phone consultation • Text a keyword (e.g., "START" or "CARE") to our business number By opting in, you expressly consent to receive recurring automated text messages from Caring Angels Senior Services at the mobile phone number you provided. You understand that: • Consent is not a condition of purchasing any goods or services • Message and data rates may apply depending on your wireless carrier and plan • You can opt out at any time (see Section 4) We will never add your phone number to our SMS list without your prior express consent.

Message frequency varies depending on the nature of your interaction with us: • **Inquiry follow-up:** 1–5 messages within the first 7 days after your inquiry • **Appointment reminders:** 1–2 messages per scheduled consultation or visit • **Care updates:** Frequency varies based on your care plan and preferences • **General communications:** No more than 4 messages per month You will never receive more than 20 messages per month from Caring Angels Senior Services unless you have an active care plan with more frequent update preferences.

You may opt out of receiving SMS messages at any time by using any of the following methods: **Reply STOP:** Text "STOP" to any message from Caring Angels Senior Services. You will receive a one-time confirmation message and no further texts. **Contact us directly:** • Email: info@caringangelsseniorservices.com • Phone: (518) 675-7306 • Mail: Caring Angels Senior Services, Inc., 6 Franklin Place, Unit 1A, Troy, NY 12180 After opting out, you may continue to receive transactional messages related to any active service agreements (e.g., appointment confirmations for scheduled visits). These are separate from marketing communications and are part of your service delivery. To re-opt in after opting out, text "START" to our business number or submit a new inquiry on our website with the SMS consent checkbox selected.

If you are experiencing issues with our SMS messages or have questions about this policy: **Reply HELP:** Text "HELP" to any message from Caring Angels Senior Services for assistance. **Contact us:** • Email: info@caringangelsseniorservices.com • Phone: (518) 675-7306 • Available: Monday–Friday, 8:00 AM – 6:00 PM ET; Saturday–Sunday, 9:00 AM – 3:00 PM ET

Standard message and data rates may apply to all SMS messages sent and received. Rates are determined by your wireless carrier and your individual plan. Caring Angels Senior Services is not responsible for any charges incurred from receiving our text messages. If you have questions about your mobile plan or text messaging rates, please contact your wireless carrier directly. **Supported carriers include (but are not limited to):** AT&T, Verizon, T-Mobile, Sprint, U.S. Cellular, and most major U.S. carriers. T-Mobile is not liable for delayed or undelivered messages.

Our SMS messages may include: • Inquiry acknowledgments and follow-up • Consultation scheduling confirmations and reminders • Care coordinator introductions • Wellness check confirmations and care visit summaries • Educational resources and links to our website • Requests for feedback or reviews (with opt-out available) We will never send: • Unsolicited commercial advertisements or spam • Messages unrelated to senior care services • Messages to numbers that have not opted in • Messages containing sensitive health information (PHI) without separate HIPAA-compliant consent

Your phone number and SMS consent status are stored securely in our CRM system (GoHighLevel). We do not sell, rent, or share your phone number or opt-in data with third parties for marketing purposes. Your SMS data is governed by our Privacy Policy. For complete details about how we collect, use, and protect your personal information, please review our full Privacy Policy at caringangelsseniorservices.com/privacy. We may share your contact information with the following service providers solely for the purpose of delivering SMS messages: • **GoHighLevel (GHL):** Our CRM and marketing automation platform that manages SMS delivery • **Twilio / GoHighLevel SMS Infrastructure:** The underlying carrier used to deliver text messages These service providers are contractually obligated to protect your data and use it only for the purposes we specify.

We maintain records of your SMS consent, including: • The date, time, and method of opt-in (web form, verbal, keyword) • The specific language of the consent disclosure you agreed to • Any opt-out requests and the date they were processed Consent records are retained for a minimum of 3 years after your last interaction or until you request deletion, whichever is longer.

Caring Angels Senior Services complies with: • **Telephone Consumer Protection Act (TCPA):** We obtain prior express written consent before sending any automated text messages. We honor all opt-out requests promptly. • **CTIA Messaging Principles and Best Practices:** Our SMS program follows the Cellular Telecommunications Industry Association guidelines for commercial messaging, including clear opt-in disclosures, easy opt-out mechanisms, and transparent message content. • **CAN-SPAM Act:** While primarily applicable to email, we follow best practices for all digital communications. • **New York State Consumer Protection Laws:** We comply with all applicable New York State laws regarding consumer communications and data protection, including the SHIELD Act. We regularly review our SMS practices to ensure ongoing compliance with federal and state regulations.

We may update this SMS & Texting Policy from time to time. When we make material changes: • We will update the "Last Updated" date at the top of this page • For significant changes, we will notify active SMS subscribers via text message • Your continued receipt of SMS messages after changes constitutes acceptance of the updated policy We encourage you to review this policy periodically.

If you have questions, concerns, or requests regarding this SMS & Texting Policy, please contact us: **Caring Angels Senior Services, Inc.** 6 Franklin Place, Unit 1A Troy, NY 12180 **Email:** info@caringangelsseniorservices.com **Phone:** (518) 675-7306 We aim to respond to all inquiries within 1 business day.